Salesforce Enablement Manager (CRM Administrator & Analyst)
Location(s) -UK (Remote) or US (Remote or Hybrid)
Are you the person everyone messages when Salesforce isn’t behaving? Do you love turning clunky processes into clean Flows and dashboards leadership actually uses? Want to own the platform, not just raise tickets on it?
Cerba Research is looking for a Salesforce Enablement Manager to own and develop our Salesforce ecosystem across Commercial, Marketing, Contracts & Proposals, Project Management and Customer Success. Part administrator, part analyst, you’ll be the go‑to for Salesforce users and a real partner in shaping where the platform goes next.
Why Join Us?
- Real Ownership – The platform is yours to run, improve and shape.
- Business Impact – Your dashboards feed straight into leadership decisions.
- Breadth – Sales Cloud, Pardot, integrations, data and analytics.
- Global Scale – Commercial teams and labs across four continents.
How You Will Add Value
As Salesforce Enablement Manager, you will contribute to:
- Owning the Salesforce platform end to end, from configuration and security to integrationsImproving how the business works through automationTurning CRM data into insight for leadership and operational teamsDriving user adoption through support, training and change managementStrengthening marketing operations across Pardot, lead scoring and attribution
Your Responsibilities
Administer Salesforce day to day, from objects, fields and validation rules to users, profiles and permission setsDesign, build and review Flows, automation and approval processes, plus platform enhancements and upgradesManage third-party integrations from planning and testing through to deployment and maintenanceOwn data governance and quality, including imports, deduplication and cleansing, working with IT and partnersBe the primary point of contact for Salesforce support, training and documentationTranslate stakeholder requirements into scalable Salesforce solutionsBuild reports, dashboards and KPI frameworks across sales, marketing and customer engagementSupport Pardot (Account Engagement), including lead scoring, routing, attribution and nurture programmes
About You
You’re a hands‑on Salesforce admin who thinks like an analyst. You’re comfortable telling a stakeholder there’s a better way to do something, and then building it.
- Salesforce Administrator Certification (ADM 201), Advanced Administrator a plus
- 3+ years of Salesforce administration experience, with strong Sales Cloud knowledge
- Hands‑on experience building Flows, validation rules and automation
- Advanced reporting and dashboard skills, turning CRM data into recommendations
- Solid grasp of CRM data structures and governance
- Confident gathering requirements and managing stakeholders
- Pardot / Account Engagement, API integrations, data migration, SQL or BI tools are all a bonus
- Life sciences, CRO, clinical trial or healthcare experience is highly advantageous
- Fluent in English
Diversity, Equity & Inclusion
At Cerba HealthCare, we believe that the diversity of people, backgrounds, and perspectives is an essential asset in fulfilling our mission: to improve the health of everyone, everywhere. We are committed to providing an inclusive work environment that guarantees equal opportunities for everyone, regardless of age, background, sexual orientation, disability, or any other personal characteristic. All talented individuals are encouraged to apply.
A recognized international player, Cerba HealthCare covers all fields of human and veterinary medical biology. In 2020, the group operates on 5 continents, has more than 8 000 employees, and represents a turnover of 1 billion euros.Cerba Research provides the highest quality specialized laboratory and diagnostic solutions while leveraging patient data and scientific insight to shape and advance clinical trials. With our global footprint and access to leading regional labs, data, patients, technology, and partnered resources, we support global biotech, pharma, and IVD organizations to improve the lives of patients around the world.
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