Job Title: Band 8a Service Development ManagerEmployer: North London Partners Shared ServiceJob Type: Full-timeLocation: Enfield, United KingdomSalary/Rate: 63,665 to 70,887 £ / YearUK Visa Sponsorship: Available
Lead the management and development of the organisation’s award-winning Robotic Process Automation (RPA) services.
Oversee the automation portfolio to ensure efficiency, resilience and achievement of performance targets.
Manage a small team and coordinate operational services, technical teams, external clients and NHS partner organisations.
Collaborate with DXC Technology to maintain existing automations and optimise emerging technologies, including AI.
Identify and implement new automation opportunities across recruitment, payroll, medical workforce, occupational health and other service areas.
Work with senior management and NHS partners to expand automation services, improve employee experience and reduce operational costs.
Drive service innovation, continuous improvement and strategic customer relationship management.
Requirements
- Experience working in a complex corporate shared-service environment.
- Proven experience designing, developing and managing RPA solutions and delivery.
- Significant experience leading and implementing service changes and improvements.
- Project management qualification or demonstrable knowledge and experience of project management principles.
- Specialist knowledge and experience in NHS recruitment, occupational health, medical workforce, payroll, pensions and HR administration.
- Master’s degree or equivalent skills, knowledge and experience, with a strong record of achievement.
- Excellent interpersonal, communication and stakeholder-management skills.
- Experience managing relationships with stakeholders across multiple organisations.
Desirable
- Experience drafting and presenting business cases and customer proposals.
Benefits
- Visa sponsorship: Skilled Worker sponsorship applicants are welcome to apply and will be considered alongside other candidates.
- Contract: Fixed-term, 12-month maternity cover.
- Career opportunity: Lead service innovation and automation development in partnership with DXC Technology.
- Professional exposure: Work with senior management, NHS partner organisations and technical teams on automation and AI initiatives.
- Closing date: 3 November 2026.
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