Loyalty CRM Manager — End-to-End Customer Journeys

Leonardo Royal Hotel London St Pauls in London is seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme.

You will own our CRM and marketing automation platforms, translating loyalty mechanics into data-driven journeys, and work with cross‑functional teams to boost engagement, retention and lifetime value while upholding GDPR standards.

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