Head of Scaled Customer Success — Commercial Leader

Company: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Apply for the Head of Scaled Customer Success — Commercial Leader
Location: Hemel Hempstead
Job Description:

Regulatory Technology business in the UK is seeking a senior Customer Success Leader to define the operation of a scaled CS function and lead two Customer Success Managers. You will drive adoption, influence commercial outcomes, and own a £4-5M ARR portfolio with large, strategic accounts.

You’ll coach your team and participate in executive discussions, ensuring customer value is delivered and renewal strategies are optimised across high-value customers.

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Posted: October 22nd, 2026