Finance Operations Service Owner

Overview

In this role you will own the end-to-end design and performance of Finance Operations processes within an outsourced model, acting as the bridge between Beazley and its strategic partner. You will standardise, streamline and control processes across upstream and downstream activities while ensuring regulatory alignment and high-quality delivery. You’ll lead improvements, engage stakeholders, and guide transition and transformation efforts to enhance efficiency and risk management. This position offers the chance to shape finance operations at scale in a global insurer with a strong market presence.

Responsibilities

• Own end-to-end design and performance of accounting operations (AP, travel and expenses, group payments, reconciliations) across retained and outsourced partner
• Be the primary accountable for service delivery quality, meeting SLAs and business expectations
• Define and continuously improve SOPs, process maps and documentation with partner
• Drive standardisation, simplification and optimisation across geographies and platforms
• Act as design authority for process changes aligning with business, technology, data and automation strategies
• Identify and implement continuous improvement, efficiency and automation opportunities with partner
• Provide SME support for complex queries, exceptions, and non-standard scenarios
• Escalate high-risk or sensitive issues with timely resolution and stakeholder engagement
• Collaborate with internal stakeholders (Underwriting, Operations, Claims, Financial Performance, Treasury and Reporting) to resolve inefficiencies
• Interpret regulatory requirements and ensure policies are reflected in processes and controls
• Maintain Finance Operations policies aligned to regulatory and business changes
• Horizon-scan external/internal changes impacting processes and ensure timely actions
• Support partner capability building (training, knowledge transfer, upskilling)
• Monitor performance, identify trends, and address risks and gaps
• Own process-related risks, controls, and audit/regulatory compliance
• Support SLA definition, governance forums and change initiatives
• Represent Finance Operations in internal projects with process and SME input

Key requirements

• Experience in Claims and Specialised Payment Processing
• Strong experience in Accounts Payable, T&E, group payments, and reconciliations in financial services or insurance
• Strong knowledge of financial controls, audit requirements, and regulatory expectations
• Ability to combine process ownership with SME to drive control and service quality
• Strong stakeholder management and influencing skills across global, matrixed organisations
• End-to-end process design, optimisation and continuous improvement methods (Lean, Six Sigma desirable)
• Experience in outsourced or offshored service delivery models
• Ability to interpret complex scenarios and apply judgement in ambiguity
• Understanding of market practices and translating business/regulatory requirements into processes
• Understanding of finance systems, workflows and automation tools applied to Finance Operations
• Strong analytical, problem-solving and decision-making skills
• Ability to identify risks, challenge practices and drive improvement
• Strong communication skills and ability to advise internal and external partners

• Stakeholder management
• Analytical thinking
• Communication
• Lean/Six Sigma (desirable)
• Process design and optimisation
• Outsourced/offshored service delivery

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