Senior Performance Support Specialist

Overview

In this role you will optimise performance for Unit4 Financials by Coda across go-live and BAU environments in a remote-first setting. You will work with a small team to proactively monitor, tune, and remediate performance issues, ensuring stable and scalable systems. You will collaborate with cross-functional colleagues to implement automation and efficiency improvements. This is a chance to influence how clients experience ERP performance at scale while working in a people‑centric, high‑performance culture.

Pay / Benefits

• Flexible Leave Paid Time Off
• remote working opportunities
• Global Wellbeing Days
• other great benefits
• culture built on trust and accountability
• growth opportunities

Responsibilities

• Performance tuning of Unit4 Financials by Coda pre- and post-go-live
• Troubleshoot performance issues in new implementations (Project) and BAU in Unit4 Financials by Coda (technical and application aspects)
• Develop proactive monitoring, detection and remediation of performance issues
• Establish continuous performance tuning and processes to maintain optimal levels
• Ensure compliance with information security requirements and company policies

Key requirements

• Unit4 Financials by Coda expertise (mandatory)
• 5+ years in customer success and performance optimisation
• Hands-on use of AI productivity tools (e.g., Microsoft Copilot)
• Ability to spot automation opportunities and drive AI-enabled productivity improvements
• Experience in a database-centric, web-enabled environment
• Database tuning with SQL queries, indexes, statistics, and views
• Understanding of database replication
• Experience with Java-based applications and containers (JBoss, WildFly)
• Experience deploying systems into SaaS Azure infrastructures
• Knowledge of TCP/IP and networking basics

• Good communication and interpersonal skills
• Logical problem-solving approach
• Ability to work under pressure
• Unit4 Financials by Coda
• SQL and database tuning
• Java-based applications and containers (JBoss, WildFly)

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