HR Advisor

Overview

In this HR advisory role, you join a UK-based first line support team within a shared services setup to deliver timely HR guidance. You will handle inquiries via phone and case management, triage and route requests, and support managers with essential HR letters. The role offers a clear path toward employee relations specialisms and operates in a hybrid, South Birmingham environment. Your work helps maintain high customer satisfaction through efficient, compliant HR support.

Pay / Benefits

• 25 days holiday
• Employee discounts – Perk Box
• Company pension
• Free parking
• On-site canteen
• Income protection

Responsibilities

• Provide initial HR responses to maximise first-time resolution
• Research and locate relevant information for inquiries
• Triage and route enquiries to appropriate resources or escalate to specialists
• Deliver excellent customer experience to the business
• Log call details in the case management system
• Support Managers with letter writing for first response calls
• Adhere to SLA’s and KPI’s

Key requirements

• A passion for Human Resources demonstrated through studies or work
• Strong Customer Focus in a customer-oriented environment
• Confident communicator with strong spoken and written English
• Strong interpersonal skills and ability to build rapport over the phone
• IT literate and proficient with Microsoft Office
• Solution-oriented with pragmatic problem-solving abilities
• Able to work on own initiative and in a team

• Customer-focused mindset
• Clear communication
• Interpersonal rapport-building
• Problem-solving orientation
• Microsoft Office
• Case management systems

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