Field service Manager – South

Overview

In this Service Management role, you drive the day-to-day and strategic evolution of the field service function within Henry Schein Equipment. You will coordinate field technicians and internal teams to deliver high-quality service and customer satisfaction in a fast-paced environment. You’ll tackle technical inspections, quality control, and liability and safety compliance, shaping training and readiness for the field. This role offers impact through cross-functional collaboration and ongoing service improvements.

Pay / Benefits

• competitive salary
• 25 days holiday
• Company Car
• Hybrid, flexible working
• Life Insurance
• Cycle to Work scheme

Responsibilities

• Oversee Field Service Team activities including technical inspections and productivity assessments
• Manage product liability policy implementation and reporting; oversee quality issues from field work
• Coordinate supplier and technical group activities; represent the company in technical matters
• Ensure high standards of installation and service to achieve customer satisfaction
• Drive New Product Development readiness through training and knowledge sharing for field teams
• Support other departments with technical guidance; maintain relationships with North Region Field Manager
• Provide coaching and training to TSMs and other staff; uphold health & safety compliance
• Oversee workshop and equipment assets; ensure repairs meet time expectations

Key requirements

• Proven experience in service management with financial and personnel oversight
• Technical background in electrical/electronic/mechanical systems ( dental equipment preferred)
• Experience installing and repairing dental equipment (3–5 years)
• Management or project management training
• Ability to interpret plans/specifications and collaborate with field engineering and project managers

• Excellent communication
• Leadership and people development
• Strong planning and time management
• Results-driven and self-motivated
• Electrical/electronic/mechanical equipment understanding
• Technical support and problem-solving in field service

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