HaloITSM Consultant

Overview

In this client-facing role, you will own end-to-end HaloITSM implementations from discovery to deployment and continual improvement. You will design scalable HaloITSM solutions that boost efficiency, reporting and user experience, working with cross-functional teams and clients. You’ll guide best practices, document solutions, and lead testing and training to ensure successful adoption. This opportunity offers exposure to diverse transformation projects within a renowned ITSM consultancy and a collaborative environment.

Pay / Benefits

• competitive salary
• permanent role
• learning and development opportunities
• collaborative team environment
• exposure to diverse HaloITSM projects
• opportunity to work with enterprise customers

Responsibilities

• Lead client discovery workshops to understand service management processes and objectives
• Gather and document business and technical requirements
• Translate requirements into HaloITSM solution designs
• Advise on ITSM best practices, process improvement and automation opportunities
• Create solution documentation, process maps, and delivery plans
• Configure HaloITSM workflows, forms, fields, roles, permissions and service catalogues
• Design and implement SLAs, notifications, automation and reporting
• Support integrations, data migrations and third-party connectivity
• Plan and execute testing and user acceptance testing
• Support deployment activities and transition to service
• Deliver administrator and end-user training and knowledge transfer
• Provide post-go-live support and continuous improvement opportunities
• Manage project activities, risks, actions and deliverables
• Provide progress updates to customers and stakeholders
• Collaborate with project managers, developers and support teams

Key requirements

• Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments
• Strong HaloITSM configuration and implementation expertise
• Experience gathering requirements and translating them into technical solutions
• Strong ITIL and ITSM process knowledge
• Experience with workflows, service catalogues, SLAs, automation and reporting
• Knowledge of integrations and data migration activities
• Excellent communication, facilitation and stakeholder management
• Strong analytical and problem-solving abilities

• excellent communication
• facilitation
• stakeholder management
• HaloITSM configuration
• workflows and service catalogues
• SLAs, automation and reporting

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