Sales Admin Team Leader – Construction

Overview

As Team Leader, you will oversee construction administration to ensure top-tier customer service and delivery performance. You will guide administrators, align with sales divisions and dealers, and maintain clear communication about orders and product availability. You’ll collaborate cross-functionally to uphold service standards and support issue resolution. This role offers a hybrid work model at Head Office, with a focus on developing staff and delivering consistent customer satisfaction.

Responsibilities

• Lead day-to-day construction administration to ensure high-quality customer service and on-time delivery.
• Coordinate with sales divisions, dealers, and key accounts to optimize service levels.
• Maintain robust communication with dealers about order status and product availability, including site visits if needed.
• Collaborate with internal departments to achieve superior internal and external customer service.
• Investigate and resolve customer service issues and respond to enquiries related to availability and pricing.
• Coordinate between dealer/customer orders and 3rd party suppliers.
• Direct, motivate and train divisional staff, ensuring they are fully trained for their roles.
• Support staff development through 1:1s and performance reviews.

Key requirements

• leadership
• clear communication
• collaboration
• problem-solving
• customer focus
• coaching/mentoring

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