Travel Operations Manager – Service Delivery, Leadership & Improvement

Overview

In this role you will lead day-to-day travel operations with a hands-on, problem-solving mindset. You’ll supervise and develop the Operations team, escalate and resolve complex issues, and drive practical improvements to service delivery. You will work closely with senior leadership to shape how we operate as we scale, and you’ll use technology, AI and automation to boost efficiency. This is a chance to influence a growing travel business and deliver exceptional experiences for consultants and customers.

Pay / Benefits

• remote working (UK)
• Bournemouth HQ option
• permanent role with responsibility
• opportunity to shape services
• personal development
• bonus, private medical and pension benefits

Responsibilities

• Own day-to-day travel operations and ensure high service standards
• Lead, coach and develop the Operations team to foster accountability
• Act as senior escalation point for complex problems and drive resolution
• Collaborate with Head of Operations to prioritise work and maintain smooth operation
• Identify inefficiencies, challenge processes and implement improvements
• Explore technology, AI and automation to improve efficiency and delivery
• Ensure exceptional experiences in every consultant-customer interaction
• Support operational planning and growth of the department
• Bring fresh thinking and hands-on involvement when needed

Key requirements

• Significant travel industry experience with a focus on operational service delivery
• Experience leading or managing teams in a customer-focused environment
• Confidence owning complex problems and making independent decisions
• Track record of identifying and implementing improvements
• Proactive, adaptable with ability to manage competing priorities
• Strong communication and constructive challenge of ideas
• Enthusiasm for improving customer experience and supporting colleagues
• Curiosity about technology, AI and new ways of working
• Practical, hands-on attitude and willingness to get involved

• leadership
• communication
• problem-solving
• proactivity
• technology awareness
• AI and automation awareness

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