Sales Operations Specialist

Overview

In this role you partner with commercial leadership to enhance sales performance through data-driven insights, process optimization, and CRM/system excellence. You enable smoother workflows, protect CRM hygiene, and provide real-time visibility into pipeline and KPIs. The position supports cross-functional collaboration across Finance, Marketing, and Product to drive revenue growth in a fast-paced environment. You will shape operational solutions that remove blockers and accelerate seller velocity, while advancing governance and data quality.

Pay / Benefits

• Hybrid work model
• Flex My Way policies
• Career development and Grow My Way
• Mental Health Days and Headspace app access
• Tuition reimbursement
• Wellbeing and ESG initiatives

Responsibilities

• Drive end-to-end process improvements across the sales lifecycle to reduce friction and ensure smooth post-sale handoffs
• Own Salesforce and order management system enhancement requirements, support UAT, manage rollout, and train users
• Develop dashboards, reports, and forecasting tools in Salesforce and BI platforms to provide reliable visibility of KPIs and pipeline health
• Enforce data governance and pipeline discipline through CRM data enrichment, cleanup, and quality monitoring
• Collaborate with Finance, Customer Operations, Marketing, and Product to prioritize operational improvements and manage multiple projects
• Translate business requirements into practical solutions with minimal guidance

Key requirements

• 3+ years in Sales Operations, Business Operations, or Commercial Support in B2B media, publishing, data intelligence, or SaaS
• Solid Salesforce knowledge with exposure to order management/ERP and experience documenting system requirements and testing
• Proven skills in reporting/visualization tools (Power BI, Tableau, or advanced Excel) and ability to present findings clearly
• Experience managing processes/projects, handling multiple priorities, and linking operations to sales performance and revenue
• Solid understanding of the sales lifecycle and cross-functional dependencies
• Strong collaborative communication and ability to influence across teams and locations

• collaborative communication
• problem solving
• relationship-building
• Salesforce
• order management/ERP systems
• Power BI

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