TikTok Shop – Logistics Solutions & Operations Manager

Overview

In this role you will design, launch and optimise logistics solutions for the UK market, partnering with Product, Technology and Data teams to scale TikTok Commerce. You’ll own allocation strategies and product-like logistics capabilities, driving efficiency and cost effectiveness across carriers and seller segments. You’ll translate operational challenges into scalable solutions and lead end-to-end delivery from design to post-launch optimisation. This position offers meaningful impact by improving speed, reliability and cost in a rapidly growing global operation.

Responsibilities

• Own daily parcel allocation strategies across carriers, segments, industries and service models to balance speed, quality, capacity and cost
• Develop and optimise carrier volume allocation rules and cost saving strategies based on capabilities, coverage and performance
• Collaborate with Product, Technology and Data Science to improve allocation algorithms, forecasting and carrier selection
• Identify operational inefficiencies via data analysis and translate insights into optimisation plans
• Translate operational challenges into scalable product/system solutions and prepare BRDs
• Lead end-to-end product delivery: prioritisation, design, UAT, rollout and post-launch optimisation
• Design and improve SOPs, workflows and automation to boost efficiency and scalability
• Leverage product/tech to solve complex problems and reduce manual work
• Design industry-specific logistics solutions covering PUDO, reverse logistics, high-value parcel services and new carrier integrations
• Manage full solution lifecycle from business analysis/post-launch to pilot and scale
• Evaluate feasibility, performance and scalability; drive continuous improvement based on tests
• Balance short-term improvements with long-term product capability development to sustain results

Key requirements

• Bachelor’s degree or above
• 5+ years in logistics operations, solution operations, logistics product operations, e-Commerce fulfilment or supply chain tech
• Strong understanding of end-to-end parcel logistics operations and carrier capabilities
• Proven ability to translate operational requirements into product solutions including BRD development and implementation
• Strong analytical capabilities for identifying problems and developing actionable solutions
• Good understanding of product logic, workflows, SOP design and cross-functional project delivery
• Excellent communication, stakeholder management, ownership and proactive mindset to drive complex projects in a fast-paced environment

• strong ownership
• proactive mindset
• excellent communication
• SQL
• Excel
• BI tools

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