Account Manager

Overview

As part of Duco’s Account Management team, you will own European client relationships and drive sustained growth. You collaborate with senior stakeholders to align objectives, shape expansion plans, and secure renewals. You’ll identify upsell and cross-sell opportunities, manage risk, and advocate for clients within Duco to influence the product roadmap. This role suits a senior, outcomes-driven relationship-builder who thrives in complex, multi-stakeholder environments and cares about ROI for clients.

Pay / Benefits

• competitive salary package
• generous variable compensation with accelerators and uncapped upside
• private medical insurance
• 4X salary life assurance
• unlimited annual holiday
• enhanced family leave

Responsibilities

• Grow account footprint and annual contract value by aligning client objectives with growth plans and closing upsell/cross-sell opportunities
• Manage Salesforce pipeline and report on revenue, renewals, and professional services targets for the territory
• Cultivate relationships with senior stakeholders, conduct regular business reviews, and ensure ROI delivery
• Own renewals and retention across the portfolio, proactively address risks, and mitigate potential issues
• Collaborate with Product leadership to voice client needs and influence the strategic roadmap
• Develop and maintain strategic account growth plans and regularly evaluate progress

Key requirements

• 5–8 years in software sales or account management, preferably in financial services tech
• Proven track record of retaining and expanding revenue in complex, multi-stakeholder accounts
• Solid understanding of capital markets or post-trade technology
• Experience with relationship governance frameworks
• Familiarity with MiFID II, SFTR, EMIR, MAS, and Trade Reporting concepts
• Experience with formal sales methodologies (Miller Heiman or SPIN) is advantageous

• Strategic thinking and planning
• Excellent relationship-building and stakeholder management
• Strong negotiation and communication
• Salesforce
• Relationship management governance frameworks
• Experience with complex, long sales cycles and multi-decision-maker deals

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