First Line IT Support Technician – Customer-Focused

Company: Pret A Manger
Apply for the First Line IT Support Technician – Customer-Focused
Location: Manchester
Job Description:

Pret A Manger is seeking a 1st Line IT Support Technician for its Manchester office to deliver IT assistance across end users and key operational systems. The role involves ticket management, password resets, device provisioning, and contributing to a proactive desktop services team within a 24/7 shift pattern.

You will work with the Desktop Services team, handle incidents, and help maintain documentation while delivering strong customer service in a fast-paced hospitality environment.

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Posted: October 21st, 2026