Home Visiting Caseworker

Location Office based in Abingdon, Didcot, Henley, Oxford, Thame or Witney – Hybrid/remote working can be considered. (May be required to travel to Witney for training)

A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice. This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.

• – Provide advice covering the full range of generalist advice areas, and casework covering Benefits and Debt/Money Advice.
• – Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.
• – Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• – Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
• – Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• – Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
• – Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.
• – Make home/outreach visits as necessary.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

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