Company: Peaks & Plains Housing Trust
Location: Macclesfield
Job Description:
Peaks & Plains Housing Trust in Macclesfield is seeking a Customer Experience & Quality Lead to enhance the customer journey across phone and digital channels, and to improve planning and scheduling activities. You will design induction and development learning, mentor colleagues and ensure high standards of service.
You will use quality assurance, customer insight and continuous improvement to optimise resources, outcomes and value for money for customers.
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Posted: October 21st, 2026