Online Operations & NPS Lead

Morrisons is seeking an Online Manager – Operations on a fixed term contract (up to 12 months) to own the strategy and execution for improving the Morrisons Online NPS and the end-to-end customer complaints improvement plan.

You’ll transform customer feedback into operational actions, identify friction across the journey, and implement root-cause solutions. You’ll collaborate with Ocado to enhance the Store Pick tech and drive ongoing improvements for a superior online experience.

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