IT Service Desk Lead: People, SLAs & Improvement

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day IT support operations, develop the Service Desk team and maintain incident resolution aligned with business priorities. The role focuses on customer experience across the organisation and hands-on support as required.

You will oversee escalation processes, drive continuous improvement, and manage performance against SLAs while coordinating with cross-functional teams.

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