Position: Office Administrator
Department: Helpdesk
Division Reporting to: Helpdesk Manger
Status of post: Full-Time Permanent
Salary: Remuneration Package will be competitive and in line with experience
Location: Portadown Office
Irwin M&E is driven by values based on loyalty, safety, innovation and success
Job Description:
The role of Office Administrator, will be pivotal to Irwin M&Es ongoing growth and success and will include:
- Maintain accurate records by filing and updating data across internal systems and databases
- Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
- Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
- Support customer service reporting by logging feedback, tracking issues, and compiling data for review
- Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
- Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications
Candidate Profile
- Ability to be organised and work as part of a team
- Good Knowledge of MS Excel is required
- Excellent communication skills are required
- Able to process high volumes, whilst maintaining accuracy
- Able to adhere to deadlines
- Confident telephone manner
The ideal candidate will be competent in prioritising and working with little supervision, and be willing to attend seminars and courses where required while working within Irwin M&Es guidelines.
This job description is intended to give the post holder an appreciation of the role envisaged for the Administrator and the range of duties to be undertaken.
It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
The Company Offers
- Ongoing training and development opportunities
- Working alongside experts in their field
- Health cash plan including compensation for dentistry and optical well being
- Enhanced maternity and paternity leave
- Additional holiday increase with length of service
- Team building and activity days
- Monthly employee value-based recognition award monetary gift
- Health, wellbeing and social calendar of events
- Long service awards
- Enhanced marriage leave
- Holiday sell back scheme
- Kingsbridge Membership Club
We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
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