Shopify Plus Ecommerce Platform Manager

Overview

In this role you will manage and optimize the Shopify Plus ecosystem across 400 stores worldwide, balancing business needs with technical implementation to ensure scalable, secure and efficient eCommerce operations. You will serve as a subject-matter expert, delivering technical guidance, training and hands-on problem solving while enabling new capabilities and integrations. This role is pivotal for driving platform reliability, scalability and operational excellence in a high-growth global environment. You will collaborate with cross-functional teams to align standards and foster adoption.

Responsibilities

• Setup, configuration and ongoing management of Shopify Plus instances, integrations and upgrades
• Oversee end-to-end D2C architecture, including integrations with PIM, OMS, WMS, Finance, CRM and Reporting systems
• Manage user permissions, access controls and customer data privacy requests and deletions
• Implement and manage Shopify Flows and customer service workflows as needed
• Partner with territory platform managers to align global standards and share best practices
• Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
• Troubleshoot critical Shopify configuration issues in production and drive timely resolution
• Create, maintain and deliver technical documentation, process guidelines and user training materials
• Act as a bridge between technology and business teams, communicating platform capabilities and enabling adoption
• Continuously refine, document and train teams in platform usage to improve performance and efficiency

Key requirements

• 3-5 years technical management experience in eCommerce with hands-on Shopify Plus expertise in multi-instance global environments
• Proven experience with PIM, OMS and WMS systems
• 10 years IT, Business Analysis or technical solution design experience including 3-5 years in eCommerce
• Strong working knowledge of Shopify frontend standards, APIs and data structures
• Track record of translating requirements into practical, innovative solutions
• Skilled in technical documentation, requirements gathering and architecture diagramming
• Proficient in tools for process design, technical specification and knowledge management
• Demonstrated ability to deliver on time and manage multiple priorities, independently and collaboratively
• Excellent written and verbal communication skills for technical and business audiences
• Degree in Information Technology, Engineering or related discipline

• Excellent communication skills
• Ability to work independently and in cross-functional teams
• Problem-solving mindset
• Shopify Plus
• Shopify Frontend standards
• Shopify APIs

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