Company: Royal Holloway, University of London
Location: London
Job Description:
Overview
In this role you will help deliver a high-standard enquiry service within the Student Administration Directorate. You will work as part of the Student Services Centre management team to support the Enquiry Management System, generate service reports, and drive service improvement and technology deployment. You will train and support system users, collaborating with Professional Services to ensure a coordinated student and staff experience. This is a customer-focused position with opportunities to shape processes and introduce efficient, technology-enabled solutions. You will contribute to a university-wide mission of excellent student and staff experience.
Pay / Benefits
- generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Cycle to Work
- Season Ticket Loans
- Eyesight testing support
Responsibilities
- Oversee and support the Enquiry Management System and provide guidance to its users
- Deliver training and user support, particularly for IT systems related to enquiries
- Produce service management reports for Service Owners
- Contribute to continuous service development through process improvement and technology deployment
- Collaborate with colleagues across Professional Services to ensure a well-coordinated student and staff experience
- Maintain high standards of customer service in management of student enquiries
Key requirements
- Commitment to excellent customer service
- Proven IT, organisational and interpersonal skills
- Ability to work under pressure with strong attention to detail
- Experience delivering training and user support for IT systems
- customer focus
- clear communication
- training delivery
- IT systems training and user support
- Enquiry Management System
- service reporting
…
Posted: October 21st, 2026