Detailed job description and main responsibilities
The Senior Operational Performance Lead will support the Head of Operational Performance in the delivery of Trust-wide operational performance improvement. The post holder will work in partnership with divisional, clinical and corporate teams to develop, implement and monitor performance improvement plans, strengthen pathway management and validation processes, and ensure effective operational grip over waiting list and access risks. The role will provide senior challenge, support and oversight to drive delivery of constitutional standards, improve productivity and ensure timely, high-quality patient care across the Trust.
Person specification
Skills and Abilities
Essential criteria
- Excellent analytical and problem solving skills with the ability to interpret complex data
- Strong organisational skills with the ability to prioritise competing demands and meet deadlines
- Highly developed communication skills, with the ability to present complex and sensitive information clearly
- Demonstrable ability to deliver against challenging targets in a pressured environment
- Well-developed written and verbal communication skills together with influencing, facilitating and negotiating skills for interacting with individuals across the organisation and wider network.
Desirable criteria
- Ability to interpret complex documents, identifying organisational implications
- Experience in Acute Hospital
- Experience of presenting at senior forums
- Negotiation and conflict resolution skills
- Advanced Excel / data visualisation skills
Qualifications and Education
Essential criteria
- Masters Degree in relevant subject or relevant experience
- Significant experience in operational performance, service improvement or programme delivery
- Evidence of Continuing Professional Development
- Further training for e.g. PRINCE2 / Managing Successful Programmes / AGILE or significant experience in project management, financial and budgetary management or supporting change management processes.
Desirable criteria
- Management or leadership qualification
- Formal training in performance management, service improvement or transformation methodologies
Knowledge and Experience
Essential criteria
- A minimum of 5 years management experience at a senior level, ideally within a healthcare setting
- Proven experience of delivering performance improvement and recovery against targets
- Experience of working across organisational boundaries with clinical and operational teams
- Demonstrable experience of managing and implementing change in a complex environment
- Experience of analysing and interpreting complex data to inform decision-making
Desirable criteria
- Experience of RTT,UEC, cancer and diagnostic performance management
- Experience of leading Trust-wide or cross-system initiatives
- Experience within an acute NHS Trust
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available
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