Strategic Service Delivery & Governance Lead

Company: CDW
Apply for the Strategic Service Delivery & Governance Lead
Location: Peterborough
Job Description:

CDW is seeking a Service Delivery Manager to govern managed services, ensuring delivery aligns with contract specs, SLAs, and business outcomes. You will lead cross-functional teams, manage governance artifacts, and drive continuous improvement for a high-quality customer experience.

You will oversee service performance, reporting, and governance forums, while maintaining profitability and supporting service-led growth with account teams.

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Posted: October 21st, 2026