L2 Support Engineer – 24×7 SRE & Incident Lead

HCLTech is a global technology company seeking an experienced IT application support lead to manage L2/L3 support for critical applications across regions. You will drive incident management, post-mortems, and alignment with ITIL standards, while coordinating regional vendor teams and sustaining 24×7 operations.

You will build subject matter expertise, monitor SLAs, define KPIs, mentor juniors, and contribute to disaster recovery planning and resilience initiatives.

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