Customer Contact Operations Lead

Schneider Electric is seeking a Team Leader for Customer Contact Operations in the UK to lead a frontline team of about 15, including two Senior Specialists. You will manage phone, email, chat, and digital channels, ensuring a consistent, high-quality customer experience across the business.

You’ll own day-to-day performance, drive service levels, and coach the team to improve productivity and engagement while navigating change and cross-functional collaboration.

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