Night-Shift Senior Customer Service Leader

Pinnacle Group in Chelmsford is seeking a Senior Customer Service Advisor for night shifts (10pm–8am, 4 nights on, 4 night off). Initially a 6‑month fixed term, with potential for a permanent contract.

You will lead and coach a team of contact centre agents to deliver fast, high‑quality service while maintaining compliance and best practices. The role combines frontline customer service with leadership duties to drive performance and customer satisfaction within Pinnacle Connect, our 24/7

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