Customer Services Change Portfolio Lead

Company: Specsavers
Apply for the Customer Services Change Portfolio Lead
Location: Nottingham
Job Description:

Specsavers in the United Kingdom is seeking a Customer Services Change Portfolio Manager to shape how change is prioritised, delivered and embedded across Customer Services, turning strategic priorities into a clear, achievable roadmap.

You’ll own the change portfolio, balance priorities, capacity and dependencies, and work with Operations, Planning & MI, L&D, Technology, suppliers and programme teams to land lasting benefits and visible improvements for customers and colleagues.

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Posted: October 21st, 2026