Service Manager – KPI-Driven Workshop Lead | OTE Uncapped

Silcom Recruitment have a fantastic opportunity for a Service Manager to join a family run business based in Portsmouth. This role is hands-on, overseeing the service department and covering workshop control during holidays/absences.

You will drive customer service excellence, manage KPI performance (MOT pass rates, breakdowns, reports) and ensure compliance with audits while integrating into all systems and processes across job cards, retail costing, workshop control and parts workflows.

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