Customer Service Partner Manager: Outsourced Service

Company: nuffieldhealth
Apply for the Customer Service Partner Manager: Outsourced Service
Location: London
Job Description:

Nuffield Health in London is seeking a Customer Service Partner Manager to lead our outsourced contact centre partnerships and drive exceptional customer experiences while supporting commercial goals.

You will act as the primary relationship owner for outsourced providers, oversee governance, monitor KPIs and SLAs, and push for continuous improvement across customer journeys. Hybrid working with a competitive salary and benefits package.

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Posted: October 21st, 2026