Customer Escalations Lead, Cross-Functional Solutions

Entrust, a leader in identity-centric security solutions, is hiring for a Customer Escalations role in the United Kingdom. You’ll manage escalations, triage requests using product knowledge, and coordinate Sales, Product, Engineering, Customer Support & Success to deliver timely solutions.

You’ll influence prioritization through data, maintain escalation docs, and ensure customer satisfaction while meeting SLAs in a flexible, hybrid working model.

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