Company: Julian Hodge Bank Limited
Location: Cardiff
Job Description:
Julian Hodge Bank Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs.
You will own incident, problem, change and knowledge management, coach staff, manage suppliers, and work with developers to embed service transition and continuous improvement across the organisation.
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Posted: October 21st, 2026