European CX Leader – Strategy, Ops & Partnerships (Hybrid)

HARMAN is seeking a Customer Experience Manager Europe to lead the regional customer experience and support operations from Worthing. The role focuses on building a best-in-class organization, leveraging internal and outsourced teams to deliver seamless service.

You will collaborate with operations, quality, product development, eCommerce, and sales to optimize journeys, boost retention, and reduce friction across touchpoints while driving data‑driven improvements and global alignment.

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