Remote Senior Agentic AI Reliability Engineer

Ema Unlimited seeks a Senior Technical Support Specialist to own the health, reliability, and trustworthiness of deployed agentic AI systems in production. This full-time role focuses on production debugging, incident RCAs, and collaboration with Engineering, Product, and Implementation teams.

You will prevent small failures from escalating, explain AI behavior to customers, and drive improvements across integrations and workflows, while growing into leadership roles.

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