Vendor Partnerships Lead – Customer Service & Experience

Company: Nuffield Health
Apply for the Vendor Partnerships Lead – Customer Service & Experience
Location: London
Job Description:

Nuffield Health in London is seeking a Customer Service Partner Manager to lead and develop outsourced contact centre partnerships, ensuring outstanding customer experiences while supporting our clinical and commercial goals.

You will manage vendor performance, drive governance, oversee KPIs and SLAs, and collaborate with Procurement, Finance and Technology to deliver measurable value. Hybrid working, permanent full-time role with competitive salary.

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Posted: October 21st, 2026