Customer Success Team Lead – SaaS Growth & Retention

The Stepstone Group is seeking a Customer Success Team Manager to lead a UK-based team of Customer Success Managers. You will coach staff, drive retention, and contribute to sustainable revenue growth by delivering outstanding customer outcomes and owning key metrics.

You will partner with Sales, Product and Operations, utilize CRM and reporting tools, and embed an outcome-led approach across all customer interactions in a hybrid work environment.

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