Strategic AI-Driven Customer Success & Renewals Lead

Company: Cloudflare
Apply for the Strategic AI-Driven Customer Success & Renewals Lead
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Job Description:

Cloudflare is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal and long-term retention. You will act as trusted advisor and commercial owner, building strategic relationships and articulating ROI.

Collaborate with Sales to forecast weekly and drive Executive Business Reviews while embedding AI-driven optimization to uncover opportunities and automate workflows for faster customer value realization.

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Posted: October 21st, 2026