Principal Technical Support Lead SaaS AI UK Hybrid

Elite Technology is seeking a Principal Technical Support Analyst to lead our Tier 2 technical support team for the SaaS platform. You will diagnose complex cloud, API, and platform issues, guide a team of experts, and partner with Engineering and Product to deliver fast, accurate resolutions.

You will communicate confidently with CIOs, CTOs, and enterprise leaders during high-visibility incidents and escalations while shaping incident response playbooks and AI-assisted triage to scale support.

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