Support Engineering Lead: Scale & Improve Healthcare

Heidi is seeking a Support Engineering Team Lead to drive the sharp end of customer issues, triage and resolve complex problems, and turn signals into durable product improvements. You will coach engineers, improve investigation quality, and own queue health, escalation quality, and turnaround times.

You’ll collaborate with Customer Support, Success, Product, and core Engineering to scale reliability. The role demands technical hands-on ability to dive into logs and code, with a bias toward

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