Senior Application Services Delivery Lead (Hybrid)

Falcon Smart IT (FalconSmartIT) in London seeks a Senior Service Delivery Manager to lead end-to-end delivery for Application Management Services, overseeing a ~36-person team across development, testing, DBA, Scrum Master, and other streams.

You will manage governance, KPIs, and incident response, with a focus on continuous improvement, customer satisfaction, and executive communication.

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