Head of AI-Enabled Customer & Adviser Journeys

Company: Quilter plc
Apply for the Head of AI-Enabled Customer & Adviser Journeys
Location: London
Job Description:

Quilter plc is seeking a senior leader to own the end-to-end customer and adviser journeys across its Affluent segment. You will shape strategy, roadmaps and governance, coordinating across Operations, Digital, Technology, Product and Risk to deliver improved outcomes.

You will drive automation and AI-enabled servicing, balance regulatory requirements with business value, and lead multidisciplinary squads to execute change with measurable impact on customer experience and cost-to-serve.

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Posted: October 21st, 2026