Company Description
Versalift United Kingdom Limited is a leading provider of vehicle-mounted access platforms, serving customers who work at height across multiple sectors. The company offers a wide range of van, truck, and chassis-mounted platforms for industries including rental, utilities, telecommunications, construction, and arboriculture. As part of Time Manufacturing Company, and in partnership with brands such as RUTHMANN, France Elevateur, and MOVEX, Versalift delivers cutting-edge technology and tailored access solutions. A 360-degree customer support model includes a national network of trained engineers, a dedicated National Support desk, an extensive OEM parts range, and an IPAF-approved training centre. The team is focused on safety, productivity, and customer service to help customers work efficiently and securely at height.
Role Description
The Customer Relationship Manager is a full-time, hybrid role based in Burton Latimer. This role is responsible for managing and strengthening relationships with new and existing customers, ensuring high levels of satisfaction across the full life cycle of their access platforms. Day-to-day tasks include acting as a key point of contact for customers, responding to enquiries, coordinating with sales, support, engineering, and parts teams, and proactively resolving issues. The Customer Relationship Manager will monitor customer accounts, track service performance, gather feedback, and identify opportunities for upselling, cross-selling, and process improvement. The role also involves preparing reports, maintaining accurate CRM records, supporting customer visits and meetings, and contributing to continuous enhancement of the customer experience.
Qualifications
- Customer service and relationship management skills, including experience handling enquiries, resolving issues, and building long-term client partnerships.
- Account management, CRM system proficiency, and strong organizational abilities to manage multiple customers and projects simultaneously.
- Communication and interpersonal skills, with the ability to present information clearly, collaborate with cross-functional teams, and engage confidently with customers at all levels.
- Problem-solving and analytical skills, including the ability to interpret data, identify trends, and recommend practical improvements to service delivery.
- Experience in industrial, automotive, equipment rental, utilities, construction, or working-at-height sectors is advantageous.
- Comfort working in an on-site environment at Burton Latimer, with flexibility to support customer visits and occasional travel as needed.
- Proficiency in standard office software (e.g., Microsoft Office or equivalent) and ability to quickly learn internal systems and processes.
- Relevant vocational training or a qualification in business, customer service, or a related field is preferred but not mandatory where equivalent experience is demonstrated.
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