Canning Town, United Kingdom | Posted on 25/06/2026
An exciting opportunity has arisen for anexperienced Workshop Manager to lead the end-to-end repair, refurbishment andoperational management of a busy technical workshop supporting a large-scale,customer-facing technology environment.
The successful candidate will provide bothstrategic and operational leadership, ensuring the efficient repair ofelectronic equipment, effective resource planning, high-quality technicaloutputs and continuous improvement across workshop operations.
You will manage a multidisciplinary teamincluding Workshop Team Leaders, Repair Engineers, Technical Specialists andAdministrative Support, whilst also overseeing third-party logistics providersto ensure seamless delivery of services.
KeyResponsibilities
- Lead the day-to-day operation of the technical workshop, ensuringthe timely repair, refurbishment and testing of returned equipment andassets.
- Provide leadership to Workshop Team Leaders, Repair Engineers,Technical Specialists, Stores personnel and Administrative staff to ensureconsistent service delivery.
- Ensure compliance with quality standards, repair procedures, healthand safety requirements and agreed service performance measures.
- Act as the senior escalation point for complex technical andoperational issues arising within the workshop.
- Plan and prioritise repair activities, allocating resources andtechnical expertise to maximise productivity and turnaround times.
- Oversee stock control, spare parts availability and inventorymanagement, working closely with logistics and stores functions.
- Drive workforce development through coaching, performancemanagement, skills development and succession planning.
- Manage relationships with third-party logistics providers, ensuringservice level agreements are achieved and operational performance ismaintained.
- Support forecasting, capacity planning, budgeting and operationalimprovement initiatives alongside senior leadership.
- Produce regular management reports covering workshop performance,repair turnaround times, quality metrics, risks and continuous improvementactivities.
- Identify opportunities to improve workshop efficiency, repairprocesses and overall operational performance.
Skills& Experience
- Degree or equivalent qualification in Engineering, Electronics,Telecommunications, Industrial Engineering or a related technicaldiscipline.
- Significant experience managing technical workshop operations,repair centres or engineering service environments.
- Strong understanding of electronic, electro-mechanical and PC-basedequipment diagnostics, repair and refurbishment.
- Proven experience leading multidisciplinary technical teams withinoperational environments.
- Strong knowledge of quality assurance, operational governance andcontinuous improvement methodologies.
- Experience planning resources, managing workflow and balancingmultiple repair priorities.
- Demonstrable experience delivering against operational KPIs such asrepair turnaround times, quality targets and service performance measures.
- Excellent stakeholder management and communication skills,including experience managing third-party suppliers or logistics partners.
- Strong organisational, analytical and problem-solving skills.
- Ability to perform effectively in fast-paced, high-volume,quality-driven operational environments.
- Experience supporting customer-facing technology, payment systems,access control, ticketing equipment or similar operational hardware.
- Knowledge of workshop quality management systems and continuousimprovement methodologies.
- Experience with inventory management, spare parts planning andlogistics coordination.
- Background in diagnostic engineering, fault finding, root causeanalysis or repair methodology development.
- Familiarity with ITIL or other service management frameworks.
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