Remote Service Desk Analyst – 1st/2nd Line IT Support

NICE is seeking a Service Desk Analyst in Manchester to be the first contact for customers, handling a broad range of inquiries and service requests. You will perform initial diagnosis and fix where possible, or escalate to the appropriate teams.

The role emphasizes end-user accessibility support and collaboration with engineering to implement fixes while documenting learnings for colleagues. A strong focus on SLAs and customer service is required.

#J-18808-Ljbffr…