Customer Support Engineer: Shape AI-Driven Legal Tech

Company: pear-vc
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Job Description:

Phaselaw is seeking a Customer Support Engineer to join the growing UK/Europe team. Reporting to the CTO, you will own customer interactions from first contact through resolution, helping customers maximize value from our AI-enabled eDiscovery platform.

You will build scalable support processes, create educational resources, and work closely with product and QA to feed back customer insights. This is a high-ownership role with opportunities to grow into technical and customer-facing leadership.

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Posted: October 21st, 2026