Company: Staffordshire County Council
Location: Stone
Job Description:
Staffordshire County Council’s Integrated Front Door is seeking a Quality Assurance Lead to shape how we respond to children and families at first contact. You will lead audits of contacts, referrals and decision‑making, aligning insights with improvement activity and inspection readiness.
You will provide line management and professional oversight for the Performance & Contact Centre Analyst, oversee quality and performance across the contact centre, and support multi‑agency information
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Posted: October 21st, 2026