Collections & Recoveries Lead: People & Compliance

VWFS UK is seeking a Collections Team Manager to lead a team responsible for the fact-finding, negotiation and resolution of customer accounts in arrears, ensuring fair and compliant outcomes while protecting long-term relationships.

You will coach Advisors to deliver on performance, quality and service targets, and collaborate with senior leaders to optimise workloads and drive continuous improvement across telephony and administration channels.

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