Collections & Recoveries Lead: Coach Teams to Fair Outcomes

VWFS UK is looking for a Collections Team Manager to lead a team responsible for fact-finding, negotiation, and resolution of customer accounts in arrears. You will model fair outcomes, ensure policy adherence, and drive improvements across collections and recoveries.

You will collaborate with senior stakeholders and external partners to deliver consistent customer experiences. The role emphasizes coaching, performance management, and safeguarding regulatory compliance in a fast-paced

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