Change Manager

Overview

As a Change Manager in a major digital transformation, you drive the coordination, assessment and delivery of changes to IT services and infrastructure. You will oversee Change Requests, ensure timely, high-quality delivery, and align processes with ITIL. Working on-site at Corsham, you collaborate with programme teams and stakeholders to improve Change Management performance and regulatory compliance. This role offers hands-on transformation work within a cutting-edge defence technology environment.

Pay / Benefits

• Matched contribution pension scheme with life assurance
• Generous holiday allowance with option to purchase extra days
• Health and Private Medical Insurance options
• Dental Insurance
• Employee discount portal and travel perks
• Armed Forces Covenant and Defence Employer Recognition Scheme

Responsibilities

• Coordinate and manage Change Requests from submission to delivery, meeting timescales and quality standards
• Assess validity and feasibility of changes, supporting decision-making with stakeholders
• Maintain Change Management processes and documentation for progress tracking and policy adherence
• Monitor performance with KPIs, SLAs/OLAs and continuous improvement activities
• Engage stakeholders to align processes, provide reporting and ensure contractual/regulatory compliance
• Ensure process quality through audits, training and awareness, helping colleagues adopt new change capabilities

Key requirements

• Strong understanding of change management principles
• Experience in IT change management or related field
• Experience in the public sector, preferably Defence
• Proficiency with ITSM tools (e.g., ServiceNow, BMC Remedy)
• Ability to work effectively in a team
• Strong communication and people skills
• ITIL certification (Foundation Minimum)

• Strong communication
• People skills
• Teamwork
• ITSM tools (ServiceNow, BMC Remedy)
• ITIL framework
• Change Management

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