Security Business Analyst

Overview

In this role you will support the delivery of digital authentication strategies and contribute to initiatives like the Unified D2C Client Application and phishing-resistant authentication. You will monitor business processes, conduct customer research and journey mapping, and document strategic product vision and roadmaps. You will produce metrics and dashboards to track authentication success and security event trends, collaborating with cross-functional teams in a primarily remote setup with one day per week onsite in Calgary. This contract position offers exposure to security-focused identity tooling and growth opportunities through potential extension.

Responsibilities

• Support the delivery of digital authentication strategies
• Monitor and improve business processes
• Conduct customer research and journey mapping
• Document and establish strategic planning for product vision and roadmap
• Produce metrics and dashboards for authentication success rates and security event trends

Key requirements

• Business Process Management
• Customer Research & Journey Mapping
• Strategic Planning
• Identity Management
• Data & Analytics
• Strong communication skills
• Problem-solving abilities

• Teamwork-oriented
• Strong communication
• User-centric mindset
• Phishing-resistant authentication
• Ping identity tools
• Fraud controls

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